Terms & Conditions
1. Processing Your Order and Delivery Dates
When placing your order with Hampton & McMurray we give an estimated delivery date it will take for your furniture to be made. This is an estimated delivery time in weeks, however occasionally the estimated delivery time can be delayed. We will wherever possible advise you of any delay in your order.
2. Delivery & Installation
We charge £25 for delivery within 40 miles of Glasgow and £60 delivery outside of 40 miles of Glasgow but still Mainland Scotland. All other areas including Scottish Islands, England, Wales and non-UK countries - price on application.
3. On Delivery
On the day of delivery, please ensure that our delivery team will be able to gain easy access to the room you furniture is for. We ask that the room is clear and ready for delivery of your new furniture. Our delivery team will unwrap and place the goods in the position you require, where required we will assemble Dining Tables, attach feet if required within our delivery cost. There will be an additional charge to assemble Wardrobes. We regret that we are unable to fit Wall mounted items. We strongly recommend this is done by a qualified fitter. Our delivery team will remove all packaging from your home.
To ensure you are completely satisfied with your order our delivery team will ask you to thoroughly inspect the goods before asking you to sign their paperwork.
4. Payment
Our payment methods are Debit Card , all major Credit cards including Visa, Mastercard & American Express. We also accept Bacs payments. Our Bank details will given on request.
5. Cancellations Before Delivery
If you have ordered items from our ‘Warehouse stock’, subject to the clause below relating to ‘Special Order’ items you have the right to cancel your order at any time prior to delivery. We require the cancellation by email to sales@hamptonmcmurray.co.uk. Once we have received notification of your cancellation we will refund all moneys paid.
Any ‘Special Order’ items may not be cancelled before or after delivery. These items have been specially manufactured to your specific requirements therefore we have no obligation to take these goods back, however at the discretion of Hampton & McMurray we may from time to time agree to take ‘Special Order’ goods back with a restocking charge of 35% of the purchase cost less any delivery charge.
This does not affect your statutory rights.
6. Refunds/Returns after delivery
Bespoke ‘Special order’ items are manufactured to your specific choice and combination. Items where a lead-time is quoted or the terms ‘Special order’ appear on your order are considered bespoke and specially made for you and are therefore as far as is permissible by Law excluded from the Distance Selling Regulations. In respect of these items our usual Refund policy does not apply and cannot be returned or exchanged unless faulty.
Items from stock. Under the Distance Selling Regulations when you buy items from our ‘Warehouse or Shop’ stock your consumer rights entitle you to a full refund. If you decide to cancel your contract after the goods have been delivered, we will refund the original purchase price, provided that you have notified us by email or in writing no longer that 14 days after the day you received delivery. The goods must be ‘as new’ before we will accept a return. Mattresses, Divan Beds, Pillows, Duvets & Mattress Protectors are exempt from Distance Selling Regulations once they have been removed from their original packaging.
Hampton & McMurray will make a charge of £80 should you require our delivery service to collect your unwanted goods. Our delivery team will inspect goods thoroughly before collection to ensure that they are in good condition.
7. Damaged or Faulty Goods
Hampton & McMurray make every effort to ensure that your order is delivered in perfect condition and without defects.
If however damage or faults are found on delivery our delivery team will photograph the damage/defect and fill out a Service form which they will request you to sign detailing the damage/defect. If damage/defect is found after delivery you MUST contact us within 30 days of delivery of your goods.
Hampton & McMurray is a trading name of Hunter Furnishings Ltd. Hunter Furnishings Ltd is registered in Scotland under Number SC295684 and has a VAT registration number 875 0471 12.